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Windows Update KB4593226 Can Cause Apache Crashes (Doc ID 2754010.1)

Last updated on JUNE 11, 2021

Applies to:

Siebel CRM - Version 20.6 and later
Information in this document applies to any platform.

Symptoms

On : 20.6 version, System Admin

After installation of Windows OS patch KB4593226 (OS Build 14393.4104) Apache crashes were noticed per customizations of Siebel Enterprise.

ERROR
-----------------------
Apache service for the Siebel enterprise AI was crashing and not staying online




Changes


Issue caused due to MS based patch KB4593226.

Internal lab tests on vanilla did not replicate this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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