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Siebel DB Production Mode Upgrade to 20.x Fails At Encryption Upgrade Step WIth Error "java.lang.StringIndexOutOfBoundsException" (Doc ID 2754099.1)

Last updated on OCTOBER 07, 2021

Applies to:

Siebel CRM - Version 20.12 to 21.5 [Release V17]
Information in this document applies to any platform.

Symptoms

Production mode IRM (incremental Repository Merge) from Siebel 16 to Siebel 20.12 fails at Encryption Upgrade step


ERROR:
----------------
In upgwiz.log file:
UpgradeLog UpgradeError 1 00000002602e0288:0 2021-02-18 14:33:06 (err=-1) was returned by application (C:\Siebel\ses\siebsrvr\bin\..\..\jre\bin\java.exe -jar C:\Siebel\ses\dbsrvr\common\EncryptionUpgrade.jar /s C:\Siebel\ses\siebsrvr /c "crmprd_DSN" /t siebel /u siebel /p ******** /o C:\Siebel\ses\siebsrvr\log\upgrep_prod_160_17022021_1\output /d oracle /r "New Customer Repository" /m sadmin /n ******** /l enu /a P).
UpgradeLog UpgradeError 1 00000002602e0288:0 2021-02-18 14:33:06 There was an error in launching the application.
UpgradeLog UpgradeError 1 00000002602e0288:0 2021-02-18 14:33:06 Execute file action failed.
UpgradeLog UpgradeError 1 00000002602e0288:0 2021-02-18 14:33:06 Error executing action (Encryption Upgrade).
UpgradeLog UpgradeInfo 3 00000002602e0288:0 2021-02-18 14:33:06 Status Message (Errors encountered)

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Copied custrep.dat and schema.ddl from dev to production environment

2. Running production mode upgrade from Siebel 16 to siebel 20.12 and it fails at Encryption upgrade step



Changes

 Production Mode upgrade fails at Encryption Upgrade step with siebel password starting with letter "p"

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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