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Unable To Login To SMC 19.12. (Doc ID 2754155.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Siebel Public Sector Call Center - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.12 version, System Admin

ACTUAL BEHAVIOR
---------------
Customer is not able to login to their Siebel 19.12 Development environment Siebel Management Console (SMC)

EXPECTED BEHAVIOR
-----------------------
Customer should be able to login to their Siebel 19.12 Development environment Siebel Management Console (SMC)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the Siebel 19.12 Development environment SMC
2. Observe the SMC is not accessible.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot received updates from the Siebel 19.12 Development environment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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