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Application Is Crashing When Invoking Workflow That Calls Inbound Email Database Operations Business Service In Grand Child Workflow Process (Doc ID 2754388.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.

Symptoms

When invoking Workflow with multiple sub-processes steps which invokes Inbound Email Database operation business service at both parent and grand child workflows, Application Object Manager is getting crashed with below callstack:

 

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsslcshar.so(_ZN8SSstringaSERKS_+0x5f)[0x55755b4f]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsslcshar.so(_ZN8SSstringC1ERKS_+0x2c)[0x55755ddc]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11WriteRecordEbP13CSSObjectBase+0x2d3)[0x5b3acf83]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscacmbc.so(_ZN19CSSBCNamedMethodObj7ExecuteEv+0x9c3)[0x60e2a7a3]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscacmbc.so(_ZN19CSSBCNamedMethodMgr17InvokeNamedMethodEPKDs+0x6e)[0x60e2aefe]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase17InvokeNamedMethodEPKDs+0x3c)[0x60e2af9c]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x50a)[0x60dace2a]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscaombc.so(_ZN18CSSBCOrderMgmtBase14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x125e)[0x7d77904e]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscaombc.so(_ZN18CSSBCOrderMgmtItem14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0xa0)[0x7d7b6e00]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscafsbc.so(_ZN12CSSBCPMAsset14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x7a6)[0x817f68c6]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscahmbc.so(_ZN13CSSBCSHMAsset14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x148)[0x81509278]

/opt/siebelsia/SIA_17/SES/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12InvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x338)[0x5b38d288]

 

  

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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