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Improper Use of MBR (Memory Based Recycling) on Windows Leading To Multiple Crashes. (Doc ID 2755089.1)

Last updated on MARCH 05, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Generic Windows

Symptoms

Customer experiencing 50+ Crashes daily in 19.4 Windows Server environment, Overall memory usage was very high over 90% utilization (30GB/32 GB).

 

Callstack

KERNELBASE +0x156e8 = RaiseException() +0x48
MSVCR110 +0x181ab = longjmp() +0xbf
MSVCR110 +0x5906f = Cd+0x267a

Customer MBR (Memory Based Recycling) was enable and set to default, so when it reaches to 1.5 GB (MemoryLimit) it stops taking requests and when it reaches to 20% (MemoryLimitPercent) 1.8 GB or sooner it crashes multiple times throughout the day.

 

ERROR
-----------------------
AOM Crashes from enterprise log

ROD.SRVR01.log(4531): ServerLog ProcessExit 1 00000004600d0c5c:0 2021-02-02 13:35:09 edealerObjMgr_enu_gc 22852 SBL-OSD-01000 Process 22852 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
USCCPROD.SRVR01.log(4621): ServerLog ProcessExit 1 00000004600d0c5c:0 2021-02-02 16:21:21 eautoObjMgr_enu 17644 SBL-OSD-01000 Process 17644 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
USCCPROD.SRVR01.log(5661): ServerLog ProcessExit 1 00000004600d0c5c:0 2021-02-03 17:50:21 eautoObjMgr_enu 220 SBL-OSD-01000 Process 220 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
USCCPROD.SRVR01.log(11353): ServerLog ProcessExit 1 00000004600d0c5c:0 2021-02-09 13:57:29 edealerObjMgr_enu_gc 20648 SBL-OSD-01000 Process 20648 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.


Changes

 Enabled Memory Based Recycling with default parameters. Enable Debug Diag for windows dump collection which produced incorrect dump files and increased Windows OS memory growth.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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