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Keyboard Shortcuts Ctrl+Shift+[ And Ctrl+Shift+] Does Not Work When Used Along With JAWS Application (Doc ID 2757045.1)

Last updated on MARCH 02, 2021

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms


Ctrl+Shift+[ and Ctrl+Shift+] does not work in all screens when used along with JAWS Application

Ctrl+Shift+[ and Ctrl+Shift+] are the hotkeys that helps to navigate to the previous and next applet in a view.

The issue can be reproduced at will with the following steps:


1. Install and Enable JAWS Third Party Application

2. Logon to the Siebel application

3. Go to My Accounts for example

4.Using Ctrl+Shift+[ and Ctrl+Shift+] try to navigate between applets within the view


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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