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SMC and Object Manager URL Not Accessible from 2nd Domain AI servers when Primary Gateway CGW services stopped " Server Busy " and " Connection to Registry Failed" (Doc ID 2758505.1)

Last updated on MARCH 08, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.


On : 20.12 version, Installation

In multi domain environment with 3 node gateway cluster, all all 3 nodes are up  siebel is accessible from both AI domain., If primary gateway tomcat is down , Siebe is not accessible fromsecond AI

1. "Server Busy" Error while access Object Manager URL
2. "Invalid credentials" error when log into SMC from other domain AI

The issue can be reproduced with the following steps:
1. Gateway Registry with 3 node and  cgw 2 node cluster deployed, AI deployed in two different domains
2. Stop primary gateway node and try to login to SMC and to the application object manager from second domain AI's (PARTNERI)


Implementing Gateway clustering in Production - Siebel CRM 20.12 


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