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Siebel OM Crashes With Error SBL-DBC-00107 and DB Error ORA-00020 Maximum Number of Processes (XXXX) Exceeded (Doc ID 2759074.1)

Last updated on SEPTEMBER 15, 2023

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Random OM crashes noted when trying to login to database.

FDR showed DB authentication attempt:

Login to Sec. Adpt. GUESTCST
Get Siebel User Name for Sec. Adpt GUESTCST
Get DB Credential from Sec. Adpt. GUESTCST ServerDataSrc
DB Connection Construction ServerDataSrc
Clear User Preference Setting
BusSvc Construction Web Engine Interface CSSServiceSWEIface
Service Invoke Method Web Engine Interface #GetWebImage#

** CRASHING THREAD **
SubAreaDesc UserStr1 UserStr2

Cause

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In this Document
Symptoms
Cause
Solution


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