My Oracle Support Banner

Blank screen/slowness observed on Home screen on Siebel 19.x with error siebjs.js?_scbTypeError: Cannot set property '_renderMenu' of undefined in Inspect > console (Doc ID 2759713.1)

Last updated on MARCH 11, 2021

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

After upgrade from IP15 to Siebel 19,slowness and blank screen is observed on home screen with the below errors in the Inspect > Console of developer tools

 



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.