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Reports Upload & Execution Failing With Error "SBL-EAI-00247: Fatal Error in XML Parser at line <?>, column <?>: <?>" (Doc ID 2761900.1)

Last updated on MARCH 19, 2021

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

Suddenly in working Siebel - BIP Integrated environment, reports functionality stopped working

Both Upload and Execution failing with Error "SBL-EAI-00247: Fatal Error in XML Parser at line <?>, column <?>: <?>"

Below specific error messages were observed in Log file

GenericLog GenericError 1 0000024a605008b4:0 2021-03-17 02:03:36 Object manager error: ([0] Fatal Error in XML Parser at line <?>, column <?>: <?>(SBL-EAI-00247) (IDS_XMLCNV_ERR_FTLPARSE))
GenericLog GenericError 1 0000024a605008b4:0 2021-03-17 02:03:36 ( (0) err=2818155 sys=2294007) SBL-OMS-00107: Object manager error: ([0] Fatal Error in XML Parser at line <?>, column <?>: <?>(SBL-EAI-00247) (IDS_XMLCNV_ERR_FTLPARSE))
GenericLog GenericError 1 0000024a605008b4:0 2021-03-17 02:03:36 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 2294007 invoking method "GenerateReport" for Business Service "XMLP Driver Service"

The issue can be reproduced at will with the following steps:

1. Log into Siebel Application

2. Navigate to Administration -> Reports - Standard Templates/Reports - Custom Templates

3. Select any record, and click on 'Upload' button

Or

4. Navigate to any view, from the report pane, select any report and submit for execution.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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