Reports Upload & Execution Failing With Error "SBL-EAI-00247: Fatal Error in XML Parser at line <?>, column <?>: <?>"
(Doc ID 2761900.1)
Last updated on MARCH 19, 2021
Applies to:Siebel CRM - Version 8.1  and later
Information in this document applies to any platform.
Suddenly in working Siebel - BIP Integrated environment, reports functionality stopped working
Both Upload and Execution failing with Error "SBL-EAI-00247: Fatal Error in XML Parser at line <?>, column <?>: <?>"
Below specific error messages were observed in Log file
GenericLog GenericError 1 0000024a605008b4:0 2021-03-17 02:03:36 ( (0) err=2818155 sys=2294007) SBL-OMS-00107: Object manager error: ( Fatal Error in XML Parser at line <?>, column <?>: <?>(SBL-EAI-00247) (IDS_XMLCNV_ERR_FTLPARSE))
GenericLog GenericError 1 0000024a605008b4:0 2021-03-17 02:03:36 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 2294007 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
The issue can be reproduced at will with the following steps:
1. Log into Siebel Application
2. Navigate to Administration -> Reports - Standard Templates/Reports - Custom Templates
3. Select any record, and click on 'Upload' button
4. Navigate to any view, from the report pane, select any report and submit for execution.
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