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Siebel CRM 21.1/21.2/21.3 Patchset installation from earlier patches crashing at PostInstallDBSetup step - "Error in running Workflow Upgrade For DR and DR Workflow Migration" with stack "CSSMetadataCompilerService::WFMigrationUtility" (Doc ID 2762444.1)

Last updated on MAY 17, 2021

Applies to:

Siebel CRM - Version 21.1 to 21.4 [Release V17]
Information in this document applies to any platform.

Symptoms

On : 21.1 and later versions ( including 21.2/.3 patchset version)

While performing Siebel CRM patch installation from 19.7 to 21.1/21.2 and 21.3 - Error in Workflow Upgrade For DR and DR Workflow Migration as part of PostInstallDBSetup step.


G:\apps\Siebel\ses\siebsrvr\BIN>PostInstallDBSetup -i Setup.ini -p <TBLO_password> -z <sadmin_password>
Stage 1 of 3 : Running WSRanking
WSRanking script has already been run on this environment
Stage 2 of 3 : Running SeedSchemaManifest Upgrade
Stage 3 of 3 : Running Workflow DR Upgrade and Migration
SeedSchemaManifest Execution Completed Successfully.
Execution of WSRanking is Not applicable.
Error in running Workflow DR Upgrade and Migration
PostInstallDBSetup Execution HTML Report Location : G:\apps\Siebel\ses\siebsrvr/log/PostInstallDBSetup_2021-02-03_08-44-28.html



 

ERROR
-----------------------

Error executing Siebel Runtime Metadata Publisher Service for WFMigrationUtility

sslcshar +0x1bedc = SSstring::operator=() +0xc
sspublisherutil +0xe977 = CSSMetadataCompilerService::WFMigrationUtility() +0x697
sspublisherutil +0x12b60 = CSSMetadataCompilerService::Compile() +0x3b0
sspublisherutil +0x1343 = CSSMetadataCompilerService::DoInvokeMethod() +0x43
sscfom +0x1b28d = CSSService::InvokeMethod() +0x2cd
siebdevcli +0x3427
siebdevcli +0x247d
siebdevcli +0x124d
siebdevcli +0x5ba5
siebdevcli +0x8086 = CSSReposType2::TestFlags() +0x1346

In Siebdevcli.log file you can see these errors. For most of users, there are no crash files generating, in this case below errors can be seen in workflowupgrade.log or siebdevcli.log file

 

ObjMgrBusCompLog Error 1 0000000260731770:0 2021-04-12 16:51:34 (buscomp.cpp (33889)) SBL-DAT-00225: The value entered in field Process Business Object of buscomp Runtime Repository Workflow Clone does not match any value in the bounded pick list FOW SRF Business Object.
GenericLog GenericError 1 0000000260731770:0 2021-04-12 16:51:34 SetFieldValue failed for <customworkflow> in WorkflowMigration for DR
GenericLog GenericError 1 0000000260731770:0 2021-04-12 16:51:34 SetFieldValue failed for Service Flow in WorkflowMigration for DR
GenericLog GenericError 1 0000000260731770:0 2021-04-12 16:51:34 SetFieldValue failed for  in WorkflowMigration for DR
GenericLog GenericError 1 0000000260731770:0 2021-04-12 16:51:34 Write Record failed for RR Buscomp while doing WorkflowMigration for DR
GenericLog    GenericError    1    0000000260731770:0    2021-04-12 16:51:34    Write Record failed for RR Buscomp while doing WorkflowMigration for DR
GenericLog    GenericError    1    0000000260731770:0    2021-04-12 16:51:34    Write Record failed for RR Buscomp while doing WorkflowMigration for DR
GenericLog    GenericError    1    0000000260731770:0    2021-04-12 16:51:34    Write Record failed for RR Buscomp while doing WorkflowMigration for DR

 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Installed 21.1 PS on top of 19.7 and running PostDBinstallsetup as part of patch installation
2. PostInstallDBSetup failing at workflowmigration step and crashing

Changes

 Patch Installation from 19.7 to 21.1 or 21.2/21.3 PS

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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