Unable To Connect To Srvrmgr or Bring the Siebel Server Up Due to Fatal error (2555922) / SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
(Doc ID 2762626.1)
Last updated on APRIL 17, 2024
Applies to:
Siebel CRM - Version 18.5 and laterInformation in this document applies to any platform.
Symptoms
Unable to connect to srvrmgr and bring the Siebel Servers, the following errors are found in the srvrmgr.log and Siebsrvr.log files. Both files can be found under ses/siebsrvr/log directory.
The environment is using Siebel Gateway Clustering with three nodes.
Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...
SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bring the Gateway Cluster up with all three nodes
2. Try to bring the Siebel Server up or connect to srvrmgr
3. It errors out with connection failure
Changes
One of the cluster nodes had an OS panic error and had to be rebooted
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |