Email Campaign Launch is Failing with Errors SBL-BPR-00162 and 'com.siebel.sem.esd.EsdSoapException: Can't open template file' in ESD
(Doc ID 2763883.1)
Last updated on NOVEMBER 16, 2021
Applies to:Siebel Marketing Campaign Manager - Version 20.1 and later
Information in this document applies to any platform.
When executing a Campaign Launch, the following error is seen in the Campaign Task View.
In the esd.log file, we see the following error:
2021-03-25 11:40:45,591 ERROR c.s.s.c.u.l.Logger [http-nio-8090-exec-5] Encountered fault!
com.siebel.sem.esd.EsdSoapException: Can't open template file: \\<Folder Path>\siebfile\Marketing\Marketing\EmailOfferContent\<FILE NAME>.mime (The system cannot find the path specified)
To reproduce the issue, execute a Email Campaign Launch.
Due to this issue, the campaign launch does not complete and emails are not getting sent out.
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In this Document