My Oracle Support Banner

Email Campaign Launch is Failing with Errors SBL-BPR-00162 and 'com.siebel.sem.esd.EsdSoapException: Can't open template file' in ESD (Doc ID 2763883.1)

Last updated on MARCH 20, 2025

Applies to:

Siebel Marketing Campaign Manager - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

Automated Solution Alert: Do not delete or modify this document without first referring to Doc ID 2778233.1.

When executing a Campaign Launch, the following error is seen in the Campaign Task View.

Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)--One or more of the parallel tasks may have encountered an error.

In the esd.log file, we see the following error:

2021-03-25 11:40:45,591 ERROR c.s.s.c.u.l.Logger [http-nio-8090-exec-5] Encountered fault!

com.siebel.sem.esd.EsdSoapException: Can't open template file: \\<Folder Path>\siebfile\Marketing\Marketing\EmailOfferContent\<FILE NAME>.mime (The system cannot find the path specified)


ERROR
-----------------------
SBL-BPR-00162


To reproduce the issue, execute a Email Campaign Launch.


Due to this issue, the campaign launch does not complete and emails are not getting sent out.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.