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Email Campaign Launch is Failing with Errors SBL-BPR-00162 and 'com.siebel.sem.esd.EsdSoapException: Can't open template file' in ESD (Doc ID 2763883.1)

Last updated on NOVEMBER 16, 2021

Applies to:

Siebel Marketing Campaign Manager - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

Automated Solution Alert: Do not delete or modify this document without first referring to Doc ID 2778233.1.

When executing a Campaign Launch, the following error is seen in the Campaign Task View.

Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)--One or more of the parallel tasks may have encountered an error.

In the esd.log file, we see the following error:

2021-03-25 11:40:45,591 ERROR c.s.s.c.u.l.Logger [http-nio-8090-exec-5] Encountered fault!

com.siebel.sem.esd.EsdSoapException: Can't open template file: \\<Folder Path>\siebfile\Marketing\Marketing\EmailOfferContent\<FILE NAME>.mime (The system cannot find the path specified)


ERROR
-----------------------
SBL-BPR-00162


To reproduce the issue, execute a Email Campaign Launch.


Due to this issue, the campaign launch does not complete and emails are not getting sent out.

Cause

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In this Document
Symptoms
Cause
Solution
References


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