Access to SMC Fails with HTTP 404 Errror After Siebel Update 21.2 Is Applied Because server.xml Has Invalid Content.
(Doc ID 2763933.1)
Last updated on MARCH 26, 2021
Applies to:Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.
Siebel Update 21.2 for Application Interface (AI) is applied on top of 21.1 that has been working.
After that none of GUI is working, including SMC. When SMC is accessed, it fails with HTTP 404 error.
The issue can be reproduced at will with the following steps:
Siebel Update 21.2 is applied on top of 21.1
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