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When Attempting to Perform Migration Installation From IP15 To 21.2 It Fails With "Creating gateway Security Profile failed" In the BootstrapLog.txt (Doc ID 2764103.1)

Last updated on MARCH 26, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

After completing upgrading Siebel 15.10 to 21.2 patch update via migration installation, upon login to SMC, getting a prompt to enter hostname, HTTPS port and TLS port.

In the ses/gtwysrvr/classes/CWU/BootstrapLog.txt file the following error is found:

Bootstrap log indicates - Creating Gateway Security Profile failed.
https://XXXXXXXXXXXXXX:PORT/siebel/v1.0/cloudgateway/bootstrapCG?mode=migrationCGHostURI successfully updated Creating gateway Security Profile failed

In the ses/applicationcontainer_internal/logs/cloudgateway.log file the following error is found:

[ERROR] 2021-03-18 17:07:46.786 [https-openssl-nio-9001-exec-5] CG_LOGGER - com.siebel.opcgw.cloudgateway.migration.MigrateBootstrapResource:Exception occurred while migrating IP17 to IP18
[ERROR] 2021-03-18 17:07:46.786 [https-openssl-nio-9001-exec-5] CG_LOGGER - com.siebel.opcgw.cloudgateway.migration.MigrateBootstrapResource:
java.io.IOException: null
at com.siebel.opcgw.utils.CloudGatewayRegistry.getCGRegistryConnectString(CloudGatewayRegistry.java:16) ~[Siebel.jar:?]
at com.siebel.opcgw.utils.ZKConfigOperations.<init>(ZKConfigOperations.java:20) ~[Siebel.jar:?]
at com.siebel.opcgw.cloudgateway.migration.MigrateBootstrapResource.migratebootstrap17to18(MigrateBootstrapResource.java:48) [opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter.migrateGateway(GatewayAuthenticationFilter.java:324) [opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter.geturlInfo(GatewayAuthenticationFilter.java:307) [opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter.doFilter(GatewayAuthenticationFilter.java:245) [opcgw.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.41]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.41]
at com.siebel.swsm.rest.RESTBootFilter.doFilter(RESTBootFilter.java:38) [RestInfra.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.41]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.41]
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71) [log4j-web-2.9.1.jar:2.9.1]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.41]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.41]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) [catalina.jar:9.0.41]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:9.0.41]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:667) [catalina.jar:9.0.41]
at org.apache.catalina.valves.rewrite.RewriteValve.invoke(RewriteValve.java:289) [catalina.jar:9.0.41]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) [catalina.jar:9.0.41]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.41]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) [catalina.jar:9.0.41]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:9.0.41]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) [catalina.jar:9.0.41]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) [tomcat-coyote.jar:9.0.41]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.41]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888) [tomcat-coyote.jar:9.0.41]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1597) [tomcat-coyote.jar:9.0.41]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.41]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_271]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_271]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.41]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_271]

The ses/applicationcontainer_internal/webapps/gateway.properties file contains the following contents:

#Sun Mar 21 21:05:44 EDT 2021
tlslistnerport=

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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