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Oracle Service Bus (OSB) Sees Garbled Characters for Arabic Data Returned by a Siebel Web Service Call When the Response is Large and Chunked. (Doc ID 2765416.1)

Last updated on APRIL 07, 2021

Applies to:

Siebel CRM - Version 20.4 and later
Information in this document applies to any platform.

Symptoms

On : 20.4 version, Siebel EAI

After a Siebel upgrade from 15.12 to 20.4, Oracle Service Bus (OSB) sees Junk characters for Arabic Data returned by a Siebel Web Service call when the response is large and chunked.

The issue can be reproduced at will with the following steps:
1.Invoke the inbound web service which contains response with Arabic data with a small response and confirm the Arabic data reads correctly in OSB.

2. Invoke the same web service and obtain a larger response from Siebel. Notice the Arabic data is garbled in OSB.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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