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Modify Order for Promotion Having 10+ Assets Has Only One Line Item for Promotion and Misses Expected Line Items for Child Assets (Doc ID 2765818.1)

Last updated on JUNE 10, 2021

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

Incorrect behavior was reported on 18.12 version when creating a Modify order for a promotion having multiple assets (10+ Service Bundles):  the order created has only one Promotion line and is missing 10 more bundles having 100+ lines.

The issue can be reproduced at will with the following steps:

  1. Navigate to Accounts list, drill down on a account and select 'Install assets' view.
  2. Select a promotion that has multiple assets (service bundle products) under it. (number of assets should be between 10 and 19 or between 100 and 199)
  3. Push Modify button
  4. Check the order created: there is only one line item corresponding to promotion and no line items for the child assets (service bundle products)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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