Modify Order for Promotion Having 10+ Assets Has Only One Line Item for Promotion and Misses Expected Line Items for Child Assets
(Doc ID 2765818.1)
Last updated on JUNE 10, 2021
Applies to:Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.
Incorrect behavior was reported on 18.12 version when creating a Modify order for a promotion having multiple assets (10+ Service Bundles): the order created has only one Promotion line and is missing 10 more bundles having 100+ lines.
The issue can be reproduced at will with the following steps:
- Navigate to Accounts list, drill down on a account and select 'Install assets' view.
- Select a promotion that has multiple assets (service bundle products) under it. (number of assets should be between 10 and 19 or between 100 and 199)
- Push Modify button
- Check the order created: there is only one line item corresponding to promotion and no line items for the child assets (service bundle products)
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