My Oracle Support Banner

Inbound Email Response Workflow with BS Inbound E-mail Database Operations/FindRecord Failing , throwing error: Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender’ (SBL-BPR-00162) (Doc ID 2768283.1)

Last updated on APRIL 13, 2021

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.
Hi,

We are using Inbound email response to create Service Requests. In the workflow we use Inbound E-mail Database Operations/FindRecord. It has been working fine. No change was done in the workflow.
All of sudden it is failing with the below error:
Error Messages :
-Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender’ (SBL-BPR-00162) –
- No record matching the search specification is found.(SBL-CMI-00122)
This step uses Inbound E-mail Database Operations/FindRecord to find the Employee Record using Employee Number. Employee Number is passed correctly. Still it fails.
But when I ran this Business Service using BS Simulator it fetches the record.

Symptoms

On : 18.8 version, Comms Server & Email Response

When attempting to use Inbound E-mail Database Operations/FindRecord method via workflow , 
the following error occurs.

ERROR
-----------------------
Error Message :Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender using GMIN'.(SBL-BPR-00162) -- No record matching the search specification is found.(SBL-CMI-00122)

Changes

 None

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.