Inbound Email Response Workflow with BS Inbound E-mail Database Operations/FindRecord Failing , throwing error: Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender’ (SBL-BPR-00162)
(Doc ID 2768283.1)
Last updated on MARCH 23, 2023
Applies to:
Siebel CRM - Version 18.8 and laterInformation in this document applies to any platform.
Hi,
We are using Inbound email response to create Service Requests. In the workflow we use Inbound E-mail Database Operations/FindRecord. It has been working fine. No change was done in the workflow.
All of sudden it is failing with the below error:
Error Messages :
-Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender’ (SBL-BPR-00162) –
- No record matching the search specification is found.(SBL-CMI-00122)
This step uses Inbound E-mail Database Operations/FindRecord to find the Employee Record using Employee Number. Employee Number is passed correctly. Still it fails.
But when I ran this Business Service using BS Simulator it fetches the record.
Symptoms
On : 18.8 version, Comms Server & Email Response
When attempting to use Inbound E-mail Database Operations/FindRecord method via workflow ,
the following error occurs.
ERROR
-----------------------
Error Message :Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Lookup Sender using GMIN'.(SBL-BPR-00162) -- No record matching the search specification is found.(SBL-CMI-00122)
Changes
None
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |