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Undo Submit For Delivery Button Is Not Available In Webtools (Doc ID 2769139.1)

Last updated on MARCH 08, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Undo Submit for Delivery option is not available in Web Tools Application.
User still have to rely on Siebel Tools only for performing "UndoSubmit for Delivery".
After clicking on "Submit" button in Web Tools, users cannot  undo it unless they we go to Siebel Tools.

Siebel Tools where there is a menu option in Workspace Menu bar "Undo Sumbit For Delivery"


Siebel Web Tools where "Undo Submit For Delivery" button is missing:

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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