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Siebel Loyalty Promotion Rules - Will Not Process "Apply To" Type Of Attributes But Processes All Other "Apply To" Types (Doc ID 2769975.1)

Last updated on APRIL 23, 2021

Applies to:

Siebel Loyalty Engine - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

When a promotion has 2 rules of different 'apply to' fields, both rules should be applied. In this scenario, the Apply To of Transaction was processed, but the "Apply To' of Attributes was Not Processed

But only one rule is applied


The issue can be reproduced at will with the following steps:
1. Create a promotion
2. Add 2 rules, with different 'apply to' fields (one for Transaction, one for Attributes)
3. Run the transaction
4. Only the first rule (Transaction) is applied


Cause

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In this Document
Symptoms
Cause
Solution
References


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