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Siebel CRM 21.1/21.2/21.3/21.4 : RepositoryUpgrade Failing At Repository Import Step and crashing siebdevcli process And Siebel Tools also crashing while create Workspace in Non-Unicode DB WE8MSWIN1252 "CSSOraSqlObj::DoWriteRecord()" (Doc ID 2770847.1)

Last updated on MAY 04, 2021

Applies to:

Siebel CRM - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

On : 21.1 version, Upgrade

RepositoryUpgrade failing at Repository Import step


 After updating the application to 21.1PS from 20.6PS, when trying to run the RepositoryUpgrade utility in order to have all the features available that come with this version, the utility is failing at Repository Import step for 20.3:

Repository Error:
------------------------------------------

RepositoryUpgrade_XXXXXX.log
Starting for each build
       Running for 20.3
Error in Executing Command
Failed
ERROR: Command Execution failed.  Please check e:\Siebel\8.1.1.14.0\Tools/log\RepositoryUpgrade_2021
0412_112539/20.3/.log for details
Failed
ERROR: Command Execution failed.  Please check e:\Siebel\8.1.1.14.0\Tools/log\RepositoryUpgrade_2021
0412_112539/20.3/.log for details
RepositoryUpgrade Execution Report Location : e:\Siebel\8.1.1.14.0\Tools/log/RepositoryUpgrade_20210
412_112539.html



 

ERROR
-----------------------

Crash_xxxx.txt

KERNELBASE +0x1226c2 = RaiseException() +0x62
orageneric12 +0xf63f4f = skgesigOSCrash() +0x6d
orageneric12 +0x897e7d = kpeDbgHdlPreop() +0x3bd
orageneric12 +0xf643c3 = skgesigGetDetails() +0x459
KERNELBASE +0x1ab4bb = UnhandledExceptionFilter() +0x1cb
ntdll +0xad32f = LdrResolveDelayLoadsFromDll() +0xd4f
ntdll +0x73af6 = KiUserApcDispatcher() +0x96
ntdll +0x862e4 = RtlInterlockedCompareExchange64() +0x1b4
ntdll +0x73be6 = KiUserExceptionDispatcher() +0x26
sscdo90 +0xc15f = CSSOraSqlObj::DoWriteRecord() +0x9f
sscdo90 +0xd1b5 = CSSOraSqlObj::DoWriteRecordArray() +0x795
sscfdm +0x13c4a3 = CSSSqlObj::WriteRecordArray() +0x383
sscfdm +0x13b2e7 = CSSSqlObj::WriteRecord() +0x1757
sscfom +0x6026a = CSSBusComp::SqlWriteRecord() +0x1a
ssdtbc +0x2c648 = CSSBCROField::SqlWriteRecord() +0x3c8
sscfom +0x50367 = CSSBusComp::WriteRecord() +0x1297
sscfui +0x3e0c0 = CSSFrame::PostChangesToBC() +0xf0
sscfui +0x544c4 = CSSFrameList::PostChangesToBC() +0x44
ssdtfr +0x32b83 = CSSFrameListReposObj::PostChangesToBC() +0x103
sscfui +0x53ba9 = CSSFrameList::SetCellActive() +0x1c9
ssdtfr +0x33e83 = CSSFrameListReposObj::SetCellActive() +0x223
sscfui +0x51995 = CSSFrameList::OnClick() +0x2c5
sscfui +0x57791 = CSSFrameList::OnCommand() +0x61




STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Running repositoryupgrade after completing postinstalldbsetup

2. Even Siebel tools also crashing while performing Workspace creation:

a. Launch Siebel Tools in Admin mode using SADMIN user
b. Create a new workspace dev_sadmin_test
c. Open workspace dev_sadmin_test
d. Navigate to vanilla BC 'ABO Bulk Request - Orders'
e. Create a new field called Active and map to ACTIVE_FLG column
f. Step of the record to commit the new field
g. Siebel Tools crashes

Changes

 Applied 21.1PS on top of 20.6 PS

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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