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Inbound REST API Calls Frequently Fails With HTTP 500 Error (Doc ID 2771194.1)

Last updated on MARCH 23, 2023

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

Inbound REST API calls into Siebel getting http 500 responses back frequently even under less load.

ERROR
---------------

The following errors can be seen in localhost_access_log.

Line 9762: 100.65.139.38 - - [18/Mar/2021:12:37:46 +0530] "GET /siebel/v1.0/data/XXXXXXXXXX/XXXXXXXX?searchspec=&uniformresponse=y&StartRowNum=0&PageSize=100 HTTP/1.1" 500 77
Line 9773: 100.65.139.38 - - [18/Mar/2021:12:38:00 +0530] "GET /siebel/v1.0/data/XXXXXXXXXX/XXXXXXXX?searchspec=&uniformresponse=y&StartRowNum=0&PageSize=100 HTTP/1.1" 500 77


siebel1.log has timeout errors like this:

Thread[https-openssl-nio-443-exec-192,5,main] [2020-06-15 10:16:15.537] [ConnectionUtil] Unable to borrow jdb from pool for User :xxxxxnTimeout waiting for idle object  

 

and CommonLogger.log may have errors like this:

[ERROR] 2020-06-15 12:07:01.142 [https-openssl-nio-443-exec-441 :3E8BDEF866D0485EABB372F6F89A4E17] CommonLogger -com.siebel.swsm.store.ConfigStore:getConnString Unable to fetch connect string from cloud gateway.Check system configuration and network connectionstatus : org.codehaus.jettison.json.JSONObject$Null cannot be cast to java.lang.String

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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