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Gateway Cluster Deployment Failed due to error Authentication failed for user Sadmin (Doc ID 2772147.1)

Last updated on MAY 14, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Deploying the Siebel Gateway Cluster failed in the SMC.

There was no information in the cgclientstore.dat as the deployment failure occurred before configuring the Gateway Cluster.

The <Siebel home>/ses/applicationcontainer(internal)/logs/cloudgateway.log showed the sadmin user could not authenticated.

[ERROR] 2021-04-22 20:12:47.540 [Thread-75] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGReqService:Authentication failed for user sadmin

Cause

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In this Document
Symptoms
Cause
Solution


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