Gateway Cluster Deployment Failed due to error Authentication failed for user Sadmin
(Doc ID 2772147.1)
Last updated on APRIL 19, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
Deploying the Siebel Gateway Cluster failed in the SMC.
There was no information in the cgclientstore.dat as the deployment failure occurred before configuring the Gateway Cluster.
The <Siebel home>/ses/applicationcontainer(internal)/logs/cloudgateway.log showed the sadmin user could not authenticated.
[ERROR] 2021-04-22 20:12:47.540 [Thread-75] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGReqService:Authentication failed for user sadmin
STEPS
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1. Install Siebel Gateway Cluster binary files on each node.
2. Deploy Siebel Gateway Cluster using the Siebel Management Console (SMC).
3. Observe the error message the "Authentication failed for user sadmin" in the cloudgateway.log.
Changes
Deploying Siebel Gateway Cluster.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |