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Gateway Cluster Deployment Failed due to error Authentication failed for user Sadmin (Doc ID 2772147.1)

Last updated on APRIL 19, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Deploying the Siebel Gateway Cluster failed in the SMC.

There was no information in the cgclientstore.dat as the deployment failure occurred before configuring the Gateway Cluster.

The <Siebel home>/ses/applicationcontainer(internal)/logs/cloudgateway.log showed the sadmin user could not authenticated.

[ERROR] 2021-04-22 20:12:47.540 [Thread-75] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGReqService:Authentication failed for user sadmin


1. Install Siebel Gateway Cluster binary files on each node.
2. Deploy Siebel Gateway Cluster using the Siebel Management Console (SMC).
3. Observe the error message the "Authentication failed for user sadmin" in the cloudgateway.log.


 Deploying Siebel Gateway Cluster.


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