My Oracle Support Banner

Missing Attachment Records After Refreshing The Page (Doc ID 2774264.1)

Last updated on JUNE 14, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.


In Service Request Detail View w/attachments, if there are more than one attachment record, refreshing the page will cause all attachment to disappear except one.

The issue can be reproduced at will with the following steps:
1. Navigate to Service Request.
2. Drill down on a Service Request that has more than one attachment.
3. Click on F5 to refresh the screen

Observe only one attachment record is displayed.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.