Missing Attachment Records After Refreshing The Page
(Doc ID 2774264.1)
Last updated on JUNE 14, 2021
Applies to:
Siebel CRM - Version 20.12 and laterInformation in this document applies to any platform.
Symptoms
In Service Request Detail View w/attachments, if there are more than one attachment record, refreshing the page will cause all attachment to disappear except one.
The issue can be reproduced at will with the following steps:
1. Navigate to Service Request.
2. Drill down on a Service Request that has more than one attachment.
3. Click on F5 to refresh the screen
Observe only one attachment record is displayed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |