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MDE Installer Does Not Detect Installed Components When Patching Existing Any Siebel IP2017 Installation Prior To 21.2 (Doc ID 2777088.1)

Last updated on JULY 09, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

When trying to run 21.4 installer to patch an existing 20.11 installation it shows the Siebel Home that needs to be patched, but it does not show any component that was previously installed.

Unexpected behavior is shown as follows (see highlighted):

 

Expected behavior is shown as follows (see highlighted):

STEPS

The issue can be reproduced at will with the following steps:
1. Run setup.bat to kick start the 21.4 installation
2. Choose the existing Siebel Home that needs to be patched
3. The next screen is expected to show the existing components already installed, but no existing components are detected and the check boxes are grayed out

Changes

Installation of 21.4 patch on existing installation 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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