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When Trying To Navigate To Server Administration View Or Logging to Server Command-line Interface "Handshake Failed" Error Is Returned and SBL-SVR-09127 Is Found In the Enterprise Log File (Doc ID 2777116.1)

Last updated on MAY 17, 2021

Applies to:

Siebel CRM - Version 20.6 and later
Information in this document applies to any platform.


Servermgr component tasks are getting exhausted and it gives "Handshake Failed" error when Siebel Administrator tries to go to Server Administration views.
When trying to login to srvrmgr command-line interface the following output is returned on the screen:


The customer has added custom code to Application_Start event where an asynchronous request is made to query logged users via a workflow process request.


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