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Complex Product Structure Is Not Hiding By Hide Property In One Environment Whereas This Works iIn Another Environment Using eConfigurator Due To Cache Not Updating (Doc ID 2778079.1)

Last updated on MAY 21, 2021

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

A product with the hide flag is seen in eConfigurator as part of a promotion
As the hide flag is set, this should not be seen in the eConfigurator

The hide function was working in a lower environment , but not in PROD

The issue can be reproduced at will with the following steps:
1. Add a product with the hide flag = Y to the application via a product workspace
2. Add a second product
3. Create a quote/order
4. Add both products to a line item
5. Open eConfigurator
6. The product with the hide property is seen, but should not be as the hide property should stop the product from being seen

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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