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SBL-EAI-04308 "java.lang.RuntimeException: oracle.xdo.security.ValidateException: Error Code: SOAP_ERROR Error Message: Error: Could not create connection to Server" Error Seen When Running Reports After Certificate Renewal (Doc ID 2778222.1)

Last updated on MAY 28, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to run a report after renewing certificates on Siebel and updating BIP keystore with new certificates, the report fails to generate and the following error occurs in the XMLPReportServer component log.

SBL-EAI-04117: HTTP Submitting Data SendHTTP request': 'Status code - 500'
...
SBL-EAI-04308: Operation 'runReport' von Webservice 'http://xmlns.oracle.com/oxp/service/v11/PublicReportService.PublicReportServiceService' an Port 'PublicReportService_v11'.... "java.lang.RuntimeException: oracle.xdo.security.ValidateException: Error Code: SOAP_ERROR Error Message: Error: Could not create connection to Server. Username/Password is incorrect, or Server is experiencing difficulties.

The issue can be reproduced at will with the following steps:

1. Setup Siebel BIP reports with Siebel security model
2. Renew certificate and import the renewed certificate into the Siebel keystore
3. Import certificate into the BIP keystore and test report execution from Siebel

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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