My Oracle Support Banner

After upgrade to IP17, Reload Runtime Events Fails With The Error "ORA-24345: A Truncation or null fetch error occurred" (Doc ID 2779319.1)

Last updated on AUGUST 15, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 22.7 [Release V17]
Information in this document applies to any platform.


After upgrading from IP15.18 to IP17 21.5, it was noticed that none of the Runtime Events were being executed.

From the Personalization log, it was confirmed that the Runtime Event was triggered but not executed.


The issue can be reproduced at will with the following steps:

1. Login to the Development Environment
2. Go to Administration - RunTime Events
3. From the Menu option select "Reload Run Time Events"




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.