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Siebel Users Experiencing Application Crashes In Production (Doc ID 2779494.1)

Last updated on MAY 26, 2021

Applies to:

Siebel CRM - Version 16.12 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Siebel Call Center Object Manager component is crashing while users doing their regular work. Users are receiving the following error message and logging out of their session:

ERROR
---------
"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again."

Calls Stack associated with the Siebel Component process:

Changes

 Applied Operating System patch

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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