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Custom Jar Files Not Copied Over During Patching to 21.4 (Doc ID 2781830.1)

Last updated on JUNE 04, 2021

Applies to:

Siebel CRM - Version 20.4 and later
Information in this document applies to any platform.


After applying Siebel 21.4 patch update on top of 20.7, custom jar files in ..\ai\applicationcontainer\lib and ..\ai\applicationcontainer\webapps\siebel\WEB-INF\lib directories are not getting copied over.

The issue can be reproduced at will through the following steps:

1. Create custom-one.jar in ..\ai\applicationcontainer\lib and custom-two.jar file ..\ai\applicationcontainer\webapps\siebel\WEB-INF\lib directories.
2. Apply 21.5 patch update on AI
3. The two jar files - custom-one.jar and custom-two.jar are now available in ..\ai_pre_21.\applicationcontainer\lib and ..\ai_pre_21.\webapps\siebel\WEB-INF\lib directories respectively.
4. But these two custom jar files are not copied over to ..\ai\applicationcontainer_internal or ..\ai\applicationcontainer_external directories.



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