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Siebel Session Lost When Accessing External URL and Returning Back To Siebel After 21.3 Update (Doc ID 2782723.1)

Last updated on JULY 13, 2022

Applies to:

Siebel CRM - Version 21.3 and later
Information in this document applies to any platform.


On: 21.3, Configuration - General

Siebel Session lost when accessing external URL and returning back to Siebel after 21.3 Update

1. User Log into eSales.
2. Clicks on a button to take Survey.
3. Siebel opens the external survey (external URL) in the same browser window.
4. After completing survey user clicks on a link to return back to eSales (for continuing the rest of the process).
But the user session in lost while returning back to eSales, new siebel session is started.


 Customer applied Update 21.3. Same functionality works fine in Update 20.8.


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