My Oracle Support Banner

Siebel Session Lost When Accessing External URL and Returning Back To Siebel After 21.3 Update (Doc ID 2782723.1)

Last updated on JUNE 09, 2021

Applies to:

Siebel CRM - Version 21.3 and later
Information in this document applies to any platform.

Symptoms

On: 21.3, Configuration - General

Siebel Session lost when accessing external URL and returning back to Siebel after 21.3 Update

1. User Log into eSales.
2. Clicks on a button to take Survey.
3. Siebel opens the external survey (external URL) in the same browser window.
4. After completing survey user clicks on a link to return back to eSales (for continuing the rest of the process).
But the user session in lost while returning back to eSales, new siebel session is started.

Changes

 Customer applied Update 21.3. Same functionality works fine in Update 20.8.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.