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Siebel Patch For Dedicated Client Installation Cannot Be Started Due To Missing Oracle Database Client Or Oracle_Database_SE2 Files And Fails With "Not found in the location of the image.Unable to continue installation" Error (Doc ID 2783090.1)

Last updated on JUNE 09, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to update to 21.2 or later for the Siebel web client (dedicated client), the patch fails and one of the following error(s) occur when trying the installer:

D:\xxx\xxx\xxx\Disk1\Oracle_Database_Client not found in the location of the image.Unable to continue installation.

D:\xxx\xxx\xxx\Disk1\Oracle_Database_SE2.zip not found in the location of the image.Unable to continue installation.

The issue can be reproduced at will with the following steps:

1. Download 21.2 or later media files.
2. Create the image.
3. Try to install 21.2 or later for Siebel web client.

Changes

21.2 MDE Architecture and above with patch update

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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