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Query Mode Applet Does Not Return To Base Mode On Undo Query (Doc ID 2783573.1)

Last updated on JULY 07, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

The Applet mode does not change as expected.

STEPS
-----------------------
1) Create a new WS
Go to Contact List Applet
        Updated the Auto Query Mode property of the applet = New Query
        Create/enable 2 web templates:
Base - This is using the list web template "Applet List(Base/EditList)"
Edit List - This is using the list web template "Applet List(Base/EditList)"
Query - This is using the form web template "Applet Form 1 Column(Base/Edit/New)"

Go to Contact List View
Updated the Applet Mode for the Contact List Applet web template item from "Edit List" to "Base"

2) Deliver WS

3) Navigate to the Contact List View> All Contacts View
See that the applet is automatically shown in Query mode by default. This is expected per the Auto Query Mode property set on the applet.
Entering search criteria and clicking "Go" works as expected.

4) Click the X button, its going to EditList Mode. The applet does not return to Base.

Cause

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In this Document
Symptoms
Cause
Solution
References


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