Siebel Application Object Manager Crashes After the Release of a Custom Code Change on Runtime Event (RTE) Triggered on User Logoff Event
(Doc ID 2783587.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel CRM - Version 20.9 and laterInformation in this document applies to any platform.
Symptoms
Since the last code release the application is crashing very frequently (50+ times a day) with no crash file being generated. The memory dump file has around 1.2 GB of size.
The following call stack can be obtained using debugger:
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate through the application as regular user
3. The Siebel application may crash without giving further details
Changes
Custom Code Release
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |