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Importing JSON File Into Siebel Tools Fails With Error : SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 502' Bad Gateway (Doc ID 2784287.1)

Last updated on JULY 16, 2021

Applies to:

Siebel CRM - Version 20.10 and later
Information in this document applies to any platform.


Siebel 20.8 has introduced changes and enhanced features to Outbound REST API, one of which is to support Java 64 bit JRE for Siebel Tools, where Siebel Tools will connect to the Siebel SES applicationcontainer during JSON file import.

Please refer to this KM article for more information:

• How to Access Siebel TOI Trainings ? (Doc ID 2499120.1) > search for Siebel product line > Catalog > search for: siebel rest

The following TOI will provide more details about REST in 20.8:

"Siebel CRM 2020 TOI: Siebel REST API Outbound Framework Enhancements Functional Overview"

• In 20.8 version, Importing JSON file in Siebel tools is throwing error "Errors during processing: Cannot connect to the server(SBL-EAI-04115)" (Doc ID 2707030.1)

Instructions from Doc ID 2707030.1 are followed to configure tools.cfg file to use [JAVA64] subsystem to specify the SES applicationcontainer CONTAINERURL parameter and URL value. However, when importing the JSON file, it generates the error:

Check the $SIEBEL_HOME/tools/LOG/siebdev.log file content, it should indicate that the below lines are captured while Importing the JSON file with error. A sample entry is as follows:



The issue apparently surfaced after an initial setup.


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