Siebel Self Service Login Page Keeps Refreshing When Accessed via Virtual IP
(Doc ID 2784450.1)
Last updated on JUNE 14, 2021
Applies to:
Siebel CRM - Version 20.12 and laterInformation in this document applies to any platform.
Symptoms
Siebel environment was successfully upgraded to 20.12.
When validation tests started, it was noticed that users could not use Siebel Self Service Application. The Siebel Home page was reloading continuously.
STEPS
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The issue was reproduced as following:
1. User Accessed VIP URL and Login was successful;
2. After authentication, the Siebel Home page is reloaded continuously.
Changes
Siebel Production environment was upgraded from IP16.19 to 20.12.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |