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UCM Batch Process Workflow Crash After Upgrade 8.1 > 21.5 On Step Cleanse With a SIGBART Error (Doc ID 2785744.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version 21.5 and later
Information in this document applies to any platform.

Symptoms

When UCM Batch workflow is processed, this crashes at the cleanse step. Crashes should not occur when running this workflow

The issue can be reproduced at will with the following steps:
1. Run the UCM Batch Process workflow adding this to a server job
2. Set the srearch spec to include UCM Type and UCM id
3. This crashes with a SIGBART error in the enterprise logs

In addition to the SIGBART error in the enterprise logs, the following callstack was seen from the callstack.txt file in the siebsrvr/bin folder.

This shows the cleanse step as the cause of the crash

 

Changes

 The environment had been upgraded from 8.1.1. to 21.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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