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Application Hangs with Error "CSSSearchableBCVRec::VBCNextRecord ()" in the Application Object Manager Log, While Navigating to a View with Searchable VBC on Hierarchical List Applet (Doc ID 2786051.1)

Last updated on JUNE 22, 2021

Applies to:

Siebel CRM - Version 21.4 and later
Information in this document applies to any platform.

Symptoms

ERROR

Application hangs with below error in AOM log.

GenericLog GenericInfo 3 0000017360a7191d:0 2021-05-24 08:55:22 CSSSearchableBCVRec::VBCHome ()
GenericLog GenericInfo 3 0000017360a7191d:0 2021-05-24 08:55:22 CSSSearchableBCVRec::VBCNextRecord ()
GenericLog GenericInfo 3 0000017360a7191d:0 2021-05-24 08:55:22 CSSSearchableBCVRec::VBCNextRecord ()
GenericLog GenericInfo 3 0000017360a7191d:0 2021-05-24 08:55:22 CSSSearchableBCVRec::VBCNextRecord ()
GenericLog GenericInfo 3 0000017360a7191d:0 2021-05-24 08:55:22 CSSSearchableBCVRec::VBCNextRecord ()



STEPS

The issue can be reproduced at will with the following steps:


1. Configure Searchable VBC as explained in the Bookshelf document  https://docs.oracle.com/cd/F26413_17/books/ConfigApps/configuring-siebel-business-applications.pdf  >> Configuring a Searchable Virtual Business Component
2. The SVBC gets the Asset records from external system.
3. External system sends Parent Assets and Child Assets.
4. Parent Asset Id will be populated in Child Asset Id record.
5. On SVBC, please set Hierarchy Parent Field to Asset Parent Id field.
6. Deliver all the changes.
7. Login to the Application.
8. Navigate to the View where Searchable VBC(SVBC) is configured.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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