Siebel Server on SQL Server Failing to Start-up With SBL-SRM-00016 in SRProc and SRBroker Logs
(Doc ID 2786448.1)
Last updated on MAY 12, 2022
Applies to:
Siebel CRM - Version 21.5 and laterInformation in this document applies to any platform.
Symptoms
The ODBC Connection is failing with the following errors:
The issue is happening with the following steps, only on the custom environment:
- Configure the odbc data source using the IP address.
- Test the odbc connection or attempt to start the Siebel Server.
- The errors mentioned above were returned.
Changes
The environment was upgraded from Siebel 7 to Siebel 21.5
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |