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Siebel Server on SQL Server Failing to Start-up With SBL-SRM-00016 in SRProc and SRBroker Logs (Doc ID 2786448.1)

Last updated on MAY 12, 2022

Applies to:

Siebel CRM - Version 21.5 and later
Information in this document applies to any platform.



The ODBC Connection is failing with the following errors:

The issue is happening with the following steps, only on the custom environment:

  1. Configure the odbc data source using the IP address.
  2. Test the odbc connection or attempt to start the Siebel Server.
  3. The errors mentioned above were returned.



The environment was upgraded from Siebel 7 to Siebel 21.5


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