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Siebel Server on SQL Server Failing to Start-up With SBL-SRM-00016 in SRProc and SRBroker Logs (Doc ID 2786448.1)

Last updated on JULY 08, 2021

Applies to:

Siebel CRM - Version 21.5 and later
Information in this document applies to any platform.

Symptoms

 

The ODBC Connection is failing with the following errors:

The issue is happening with the following steps, only on the custom environment:

  1. Configure the odbc data source using the IP address.
  2. Test the odbc connection or attempt to start the Siebel Server.
  3. The errors mentioned above were returned.

 

Changes

The environment was upgraded from Siebel 7 to Siebel 21.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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