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AI Services Went Down (Doc ID 2787018.1)

Last updated on MARCH 11, 2022

Applies to:

Siebel CRM - Version 19.10 and later
Information in this document applies to any platform.

Symptoms

Tomcat process is crashing with the following error in the Java hotspot log:

ERROR
-----------------------
# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (malloc) failed to allocate 32744 bytes for ChunkPool::allocate

If the -XX:ErrorFile=file flag is not specified, the system attempts to create the Java hotspot error log in the working directory of the process. In the event that the file cannot be created in the working directory (insufficient space, permission problem, or other issue), the file is created in the temporary directory for the operating system.

On Solaris OS and Linux the temporary directory is /tmp.

On Windows the temporary directory is specified by the value of the TMP environment variable; if that environment variable is not defined, the value of the TEMP environment variable is used.

The error log usually contains information obtained at the time of the fatal error, including the following information, where possible.

Changes

 No changes reported recently.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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