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WfProcBatchMgr Tasks Getting Stuck In "Logging in to Object Manager" due to Product Cache (Doc ID 2791210.1)

Last updated on JULY 15, 2021

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

WfProcBatchMgr tasks are hanging and a result the number of tasks increase. The tasks remain in the running state but without processing anything.

The Tasks were hanging in the following status:


The issue could be reproducible using the steps below:

1- Start the component WfProcBatchMgr

2- Monitor the component tasks

3- While a couple of tasks started executing the process with status = "Invoking method RunBatch for service Workflow Process Manager" others were not able to initialize remaining as "Logging in to Object Manager"

Cause

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In this Document
Symptoms
Cause
Solution
References


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