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SADMIN User Dropped From Siebel Administrator Position With Default Organization Division (Doc ID 2791726.1)

Last updated on JULY 14, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

During Siebel Upgrade, the position of the Siebel Administrator is changed to "Siebel Administrator" position with "Siebel Administration" division.

Before running Siebel upgrade, the following positions were occupied:

 

After running Siebel upgrade, the following position is occupied:

 

The issue can be replicated at will using the following steps:

  1. Set the positions of SADMIN as described in the screenshot above.
  2. Upgrade the Siebel environment.
  3. The position of the SADMIN is changed to "Siebel Administrator" position with "Siebel Administration" division.

Changes

The environment was upgraded from Siebel 16.19 to Siebel 20.12.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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