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Incorrect Commit Time From 'GetResponseTime' Method After applying 20.8 PS (Doc ID 2791739.1)

Last updated on JULY 15, 2021

Applies to:

Siebel Field Service - Version 20.8 to 21.6 [Release V17]
Information in this document applies to any platform.

Symptoms

After applying 20.8 PS, Business Service 'FS Holiday API Service' > Method: 'GetResponseTime' calculates Commit Time incorrectly

The issue can be reproduced at will with the following steps:

1. Login to Siebel Field Service Application

2. Go to Administration Service -> Schedules ,create record with following schedule

Output :03/15/2021 08:30:00.

The Expected Output is 03/12/2021 17:00:00

Cause

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In this Document
Symptoms
Cause
Solution
References


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