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Unable to Connect to SMC or Any Other Siebel Application Through Application Interface After Serve Bounce - "unable to find valid certification path to requested target" Error Found in CommonLogger.log File (Doc ID 2792898.1)

Last updated on JULY 19, 2021

Applies to:

Siebel Life Sciences CRM - Version 20.6 and later
Information in this document applies to any platform.


Unable to connect to SMC or any other Siebel application through Application Interface after adding more CPUs to the host machine and bouncing the environment.

No configuration changes were implemented, the Siebel Server service starts up fine and it is possible to connect to srvrmgr without issues.

If the Application Interface (AI) server is started up by using the startup.bat script located under applicationcontainer_external\bin directory it works as normal, but it does not if it is started using the respective Windows Service.

In the Commlogger.log file from Application Interface server, which is located under applicationcontainer_external\logs directory, the following error is found:

[ERROR] 2021-01-11 08:29:42.916 [Thread-6] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : PKIX path building failed: unable to find valid certification path to requested target

The issue can be reproduced at will with the following steps:
1. Shutdown all Siebel services
2. Add more CPUs to the host machine
3. Bring the Siebel environment up


 No Siebel configuration changes were made, only additional CPUs were added to the hardware


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