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Siebel IP2021.4 Tomcat Fails with "Cannot Recover Key" Exception After New Certificates (Doc ID 2792930.1)

Last updated on SEPTEMBER 06, 2021

Applies to:

Siebel CRM - Version 21.4 and later
Information in this document applies to any platform.

Symptoms

The domain changed from *.<old_domain_name> to *.<new_domain_name> and new certificates were generated and replaced.

The Application Interface Tomcat fails with:

catalina.YYYY_MM_DD.log

02-Jun-2021 10:09:37.423 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
02-Jun-2021 10:09:37.612 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-openssl-nio-443"]
02-Jun-2021 10:09:37.652 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
...
...
Caused by: java.lang.IllegalArgumentException: Cannot recover key

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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