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Siebel Remote - Synchronization failing with error SBL-DCK-00110: Cannot find information for node %1 (Doc ID 2794565.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.


On a Development environment, when trying to start Siebel Client or Tools to initialize the Local database, some synchronization errors are shown:

a) on Client or Tools side:
SBL-DCK-00175: Cannot open connection to server [HostName].  The Synch Manager component on the server is most likely unavailable.
SBL-NET-01218: The connection was refused by server [HostName].  No component is listening on port 40400.

b) in SynchMgr component logs:
SBL-DCK-00110: Cannot find information for node [ClientName]

Steps to replicate that error:
1. Start Siebel Tools or Client selecting Local DataSource;
2. See the expected prompt for 'Local database is not found (...)' - suggesting to connect to server to synchronize;
3. Enter the required Siebel Remote parameters;
4. See the errors reported as synchronization session attempts to start.

Due to this issue, Developer or Remote user(s) cannot have the Local DBF initialized on local Tools machine.




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