My Oracle Support Banner

PDQ Does Not Update the Siebel URL After it is Executed (Doc ID 2794769.1)

Last updated on JANUARY 26, 2022

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.


When executing a PDQ, it is not updating the Siebel URL. The Siebel URL is still pointing to the same record that was selected before the PDQ was executed.

Example below is from the Activity screen, but can be reproduced on all views.

In this view, notice that there is no PDQ selected and the first record selected has Rowid=1-8QNJ, as we can see in the Siebel URL:


From the PDQ menu, select the out of the box PDQ "My Completed Activities". This will bring back all record with 'Status=Done'. After the PDQ is executed, a new record is selected. However, the Siebel URL did not change and it is still pointing to Rowid=1-8QNJ, which is the Rowid from the previous record.

If you navigate to another record then back to the same record, we then see the Siebel URL getting updated to:


We now see the URL is getting correctly updated to the Rowid of the current record, which is 1-8QMM.


 No changes, appeared to have always existed.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.