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SBL-BPR-00176 Error After Upgrade As Workflow Task Engine Cannot Determine Next Step While Executing Process (Doc ID 2797153.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Siebel CRM - Version 21.4 and later
Information in this document applies to any platform.


After upgrading from 19.9 to 21.2 version, then to 21.4 version, the following issue occurred in both 21.2 and 21.4 versions:

While executing certain workflow processes the workflow/task engine cannot determine next step  and throws the following error:

The same error occurs when the workflow is invoked from the business service simulator.


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