My Oracle Support Banner

Siebel SMC Login Fails Post Install And "Error occured while parsing siebsrvr property file or config data is missing in that file applicationinterface.properties (No such file or directory)" Error Seen In CommonLogger.log (Doc ID 2797495.1)

Last updated on AUGUST 05, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Linux x86-64
Oracle Solaris on SPARC (64-bit)
IBM AIX on POWER Systems (64-bit)

Symptoms

When attempting to access Siebel Management Console (SMC) post installing IP2017 and later, the login fails and the following error shows up in SMC login:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Installed Siebel IP2017 or later
2. After successful installation, startup applicationcontainer_internal and applicationcontainer_external
3. Login to Siebel Management Console (SMC) and check if the login is successful

Changes

New Installation of IP2017 or later on Unix/Linux platform

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.